Launching a Calling Campaign

Dial a list of contacts with one of your calling agents.

Steps

Outbound Calls

An Outbound Calls campaign works through a list of contacts with one of your calling agents. Setting one up takes about a minute.

Name it

Give the campaign a name you'll recognise later — the reports list it by this.

Pick the agent

Choose which agent makes the calls. Its voice and its instructions are what every contact on this list will hear.

When it's allowed to call

Working Hours keeps the campaign inside the times you choose. Unchecked days are skipped, and anyone waiting rolls over to the next day you've allowed.

What happens after

By default the campaign inherits your organisation's follow-up actions. Override them here if this campaign should treat a result differently.

Create the campaign

Create Campaign saves it. From My Campaigns you can start it, pause it, and watch the results come in.