TutorialsIntegrations & Tools
What Tools Do
Give your agents actions they can take mid-conversation.
Give your agents actions they can take mid-conversation.
Steps
Tools
A tool is something an agent can actually do during a conversation, rather than just talk about.
What that looks like
Checking an order, looking up availability, posting a message to your team, creating a record in your own system — all of those are tools.
Some come free
Booking is already wired in — connect a calendar and your agents can schedule without you building anything.
The rest you build
Anything specific to your business you build yourself. If it has an API, an agent can call it.
Finding one later
Search narrows the list once you've built a few.
Attaching them
Tools live here, but they're attached per agent. Give each agent only what it needs and it'll be far more reliable about when to reach for one.