Plans, Credits, and Auto-Recharge
Change your plan, top up, and never run out mid-campaign.
Change your plan, top up, and never run out mid-campaign.
Steps
Two different things
Your plan and your credits are separate. The plan sets what features you get; credits are what the calls and messages actually consume.
What's left
The overview shows your balance. Watch it during a big campaign — running dry stops calls mid-list.
Comparing plans
The Plans tab puts them side by side. Higher plans lift the caps on agents, campaigns, and team members, and include more credits each month.
Moving up or down
Worth knowing before you downgrade: anything you've already built keeps working. Caps only stop you creating new things, so nothing is deleted out from under you.
Credits don't roll over
Plan credits are granted fresh at each renewal rather than added to what's left. Your balance resets to the plan's amount.
Buying more
If you run low mid-month, a top-up adds credits immediately without changing your plan.
Never running out
Auto-recharge is the one to turn on if you run campaigns overnight. Set a floor and an amount, and it tops itself up before anything stops.
Keeping records
Every charge — plan, top-up, or auto-recharge — lands as an invoice under Invoices and Payment, ready to download.