The Conversations Inbox

Every call and message your agents handled, in one place.

Steps

Conversations is one inbox for everything your agents handled — calls, texts, chatbot sessions, and web agent chats.

Start by narrowing to a channel. Most people live in one or two of these day to day.

Search looks inside the messages too, so you can find a thread by something that was actually said in it.

Set a date range when you're reviewing a particular week or a campaign push.

Filtering by agent is the quickest way to see how one agent is actually performing in the wild.

And filtering by result shows you just the ones that mattered — appointments booked, follow-ups needed, wrong numbers.

Opening a conversation shows the full transcript, the recording where there is one, and the result the agent assigned.