Staying Compliant
Keep numbers off your dialler and out of your texts.
Keep numbers off your dialler and out of your texts.
Steps
Do Not Call
The Do Not Call list is the one page you should know about before you run your first campaign. Numbers on it are never dialled.
It fills itself in
When an agent marks a call as Do Not Call, the number lands here automatically. You don't have to remember to add it.
Read this bit
One important thing: this list is yours. We don't check your numbers against the national registry, and following the rules that apply to your calls is your responsibility.
Adding one by hand
To add a number yourself, type it in with an optional reason so you remember why it's there.
Bringing a list in
If you're moving from another system, Import CSV takes the whole list at once. Download the template if you want the exact format.
Checking a number
Search tells you whether a specific number is already blocked — handy when someone asks why they stopped hearing from you.
Taking it with you
And you can export the whole list any time. It's your data, and it stays portable.
The texting equivalent
Further down is the same idea for messages. Anyone who replies STOP is added here automatically, and texts to them stop immediately.