Dialing Pools
Spread outbound calls across several numbers to protect answer rates.
Spread outbound calls across several numbers to protect answer rates.
Steps
Dialing Pools
Push hundreds of calls through one number and carriers start flagging it. A dialing pool spreads them across several numbers instead.
Why it helps
Your agents take turns across the pool automatically. No single number looks like a call centre, and pickup rates hold up.
Creating one
Create Pool asks for a name and the numbers that belong to it.
Name the pool
Name it after what it's for — a region, a client, or a campaign. You'll be picking it from a list later.
Add the numbers
Add the numbers it should rotate through. Three or four is a reasonable starting point for a busy campaign.
Reuse it everywhere
Pools are reusable — build one and point as many agents at it as you like. Close up, and it's ready to attach.